Refund & Shipping Policy

Refund & Return Policy

Product returns should be requested within 30 days of the purchase date.  Return requests are processed within 5 business days.  If your return request has been approved, you will receive a Return Authorization Number with return shipping instructions. No returns should be sent before receiving the Return Authorization.  Returns may incur a 20% restocking fee and the customer is responsible for all return freight charges. Products or packaging partially opened cannot be returned. All items must be in undamaged, unopened and in resalable condition when we receive it, otherwise partial or no credit may be given at our discretion. Products that have been tinted with color cannot be returned.

SEAL-ONCE.com Shipping Policy

Turnaround
Most SEAL-ONCE orders are shipped within 1 - 3 business days Monday - Friday 8:30am - 4:30pm.

Carriers
We use the following carriers to deliver our orders:
UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information after it has been shipped.  If an e-mail address was provided with your order, we will attempt to e-mail that tracking information to the address provided.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, the size of the packaging and your location.  Before the final checkout page, you will be shown what the expected cost of shipping will be, and you will have a chance to cancel your order if you do not agree with the shipping charges.  Free shipping promotions are for Ground freight in the Continental United States and do not include Alaska, Hawaii, as well as certain island or rural addresses that may incur added freight charges.

Back Orders
We typically ship orders complete, but if an item is out of stock, we will contact you to determine if you want to ship a partial order, or wait for all items to be ready before shipping.

International Orders

At this time, we ship to the US and Canada only. Canadian orders must be placed via phone at 888-363-2628 or e-mail to sales@seal-once.com and do not qualify for any Free shipping promotions.